Why You Should Invest in Real Time Speech Analytics Right Now?

With a growing focus on voice applications offered via Amazon Alexa, Microsoft Cortana and Google Assistant, businesses are looking for ways to engage with consumers by voice. This shift in interface provides yet another data point for brands, businesses and bot makers to track: voice activity. In the coming year, speech analytics will become an […]

Battle of the Sexes: Applications of Chatbots and Gender Differences

Like most things, it’s no surprise that men and women use tech differently. Each has different intentions when it comes to how and why they interact with a device. Gender differences in technology use apply to chatbots too, of course. Some applications of chatbots appeal more to men than women, and each sex behaves differently […]

The GDPR Compliance Checklist for Chatbots: Are You Ready?

Users and businesses alike are still scrambling to understand and deal with the Cambridge Analytica/Facebook scandal, but the deadline for consumer data protection is quickly looming. On May 25, GDPR—or General Data Protection Regulations—will go into effect. While this is an EU law, it’s important to understand that all businesses processing users who live in […]

How to Promote a Chatbot: 4 Big Ways

As more and more businesses are jumping in on the chatbot space, the industry is becoming more competitive than ever. Discovery remains a big hurdle for new chatbots, though platforms are thankfully implementing solutions. The Facebook Messenger discover tab, for example, makes it easy for users to find the bots most relevant to their needs. […]

Learning from the Best Ecommerce Chatbots

Chatbots for retail provide many benefits for both customers and businesses. For customers, the benefits of ecommerce chatbots are obvious. They can quickly get support when an issue arises, browse items or seek inspiration or get updates on purchases. Some shopping chatbots might even allow users to make payments and get personalized deals without leaving the […]

A Brief Chatbot History, from the 20th Century to Now

Did you know that chatbot history dates as far back as the 1960s, well before the average consumer had access to the internet? Chatbots have come a long way since the second half of the 20th century. From simple conversation partners, they turned to powerful promotional tools for media brands and e-commerce businesses. So, where […]

Optimize Your Bot & Boost Performance with Analytics for Telegram Chatbots

The future of data is conversational by nature. As brands turn towards conversational interfaces, they’ll need to invest in conversational analytics in order to better understand their users—no matter the platform. Telegram chatbot analytics helps botmakers provide more personalized service and anticipate or troubleshoot problems. If a chatbot exists for customer service purposes, Telegram analytics […]

Chatting with the Most Useful & Best Facebook Messenger Bots

It’s nearly been two years since Facebook announced chatbot support at its F8 platform. What is the state of chatbots on Messenger today? In just one year, Facebook Messenger’s chatbot population ballooned to over 100,000, and the number continues to grow today. With so many chatbots available, it can be difficult to discover which are […]

Ok Google, What Are the Top Google Home Commands?

Your Google Home device can do an impressive number of tasks, but chances are you aren’t even aware of many of them. If you sometimes find that the assistant can’t understand what you’re asking—or that scrolling through the Google Home actions list is too overwhelming—then begin by using some of our favorite Google Home skills […]

How to Gather Competitive Intelligence & Use It to Improve Your Bot

Gathering competitive intelligence is an essential part of business. To avoid falling behind on industry trends, you must remain aware of what competitors are doing, then act on that information be integrating it into your own products. Because the chatbot and voice assistant space is quickly growing and changing, it’s all the more important that […]