Viber and Botanalytics Partner to Provide Chatbot Analytics for Viber bots

We’re happy to announce that Botanalytics and Viber partnered to provide analytics for Viber bot makers. Viber freely and securely connects users around the world with the people that matter to them most. With more than 800 million unique users on the platform, it allows people to connect in the way that works best for them, whether that’s through individual messaging, video calls, group chats, or following brands and businesses on Public Accounts. Therefore, we believe this collaboration will strengthen the way people communicate.

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Bot makers will be able to integrate Botanalytics into their Viber account to track their data for their bots. Furthermore, all bot makers can easily learn about their conversation metrics, engagement and retention rates, basically chatbot analytics.

What fundamental analytics includes:

  • Insights and reports such as users activity,
  • Conversation activity
  • Average conversation step per user,
  • Average conversation per user,
  • Most common keywords
  • Most active hours,
  • Average session length.
  • Correlation analysis
  • Retention rates with various cases

More Features Viber Bot Makers will Benefit

Bot makers will be able to evaluate their engagement with the funnels feature very soon. Funnels makes you define the problem where your users and bot is having problems. They may examine every conversation with Botanalytics, thus this gives the opportunity to deep dive into every interaction which is crucial for their data analysis, too. Moreover, most importantly and unique feature of Botanalytics is having the segmentation and event tracker. With the event tracker, a bot maker may specify the user interaction item. Events are user interactions with content that can be tracked independently within a time frame. Also, it gives the ability to compare between different events on a time series chart.

In conclusion, with Viber and Botanalytics together, efficiency will increase highly while users chatting on Viber for merging all communication channels and also analyzing their data with Botanalytics.

Just sign up for Botanalytics to start analyzing! 

 

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