The Ultimate Telegram Bot Tutorial

Launched in 2013, Telegram remains one of the most notable and popular cloud-based, multi-platform messenger services available. Among one of the platform’s biggest features is its support of chatbots, which are available in single-person or group chats. Telegram was among the first messenger platforms to make chatbots mainstream. Today the platform continues to offer features […]

How Sentiment Analysis Saves Your Customer Support Team Time & Effort

In today’s competitive landscape, customer service has become the key differentiator between brands. When users connect to a business online, they expect the brand to be easy to reach out to for a personalized experience. Unfortunately, this expectation can be tough to meet. With so many consumers to help and respond to when issues arise, […]

Why Natural Language Processing is Essential for Your Business Chatbot

While chatbots help users accomplish tasks quickly every day, most businesses still struggle to reach the ideal. A chatbot that provides an experience indistinguishable from interacting with a human being. Despite this reality, the technology that enables accurate, humanlike response isn’t science fiction. It exists right now. What’s the secret to boosting a chatbot’s accuracy […]

Ensure Your Retailer Chatbot is Ready for the Holiday Shopping Season Right Now

The holiday shopping season is an incredibly hectic time. Holiday season sales alone make up nearly a fifth of total retail sales per year, amounting to more than $3 billion annually. With shoppers and retailers alike in a frenzy, the huge increase in sales can also lead to confusion—whether customers have an issue to sort […]

How Corporate Brands are Using Deep Learning Right Now

Deep learning might sound like futuristic, sci-fi mumbo jumbo, but it’s a technology that’s being used right now all around us. In fact, the leading tech companies are making their deep learning applications open source, pushing the industry forward and making their findings available to startups, including Google, Facebook and IBM. This technology is revolutionizing […]

The Importance of Chatbot Feedback in Conversational Analytics

It’s no secret that chatbot analytics is essential for improving a bot’s retention, engagement and several other metrics of success. But sometimes data can be a little opaque, or bottlenecks might go unnoticed if you’re not careful. When interpreting data still has you scratching your head about why users stop talking to your bot, there must […]

The Three Big Questions About Millennials and Chatbots

The future looks bright for millennials and chatbots. over half of millennial consumers are interested in using messaging apps to connect to businesses. And, more than a third of them prefer using messaging platforms to connect with a business over other channels. It’s clear that millennials enjoy chatbots, but what specifically do they like about them? […]

What to Learn from the Rapid Development of AI and Machine Learning

Recently, Facebook made waves for pulling the plug on AIs that spontaneously developed their own language to negotiate. Based on the headlines this generated, you’d think we were on the brink of a bot apocalypse with machine learning. “Facebook AI Creates Its Own Language In Creepy Preview Of Our Potential Future”. “Facebook engineers panic, pull […]