Voice Enabled Chatbots vs. Messenger Bots: Everything You Need to Know

When we talk about “conversational interface,” we’re really talking about two very different interfaces: text conversation and voice. Users interact with chatbots using both interfaces every day, with each interface having its own pros and cons. What are the key similarities and differences between voice chatbots versus messenger chatbots, and which is right for your […]

Online Dating is Broken. Dating Chatbots Are Here to Help

Dating apps are extremely popular, but that doesn’t mean most people enjoy using them. Now that dating apps have become the norm, it’s easy to see their shortcomings. For one, these apps become sites for abuse towards women. One can glance at the Bye Felipe Instagram account to view the staggering amount of hateful messages […]

The Top Industries Driving Chatbot Innovation

In the past few years, chatbots have really had a chance to grow and dip into the mainstream. While 67% of chatbots today are used for customer support, many companies are using bots to experiment with chatbots to find revolutionary, new uses for them. But when it comes to industries using chatbots today, some are a […]

Three Big Ways to Use a Chatbot for Your Holiday Marketing Campaign

The holiday shopping season is fraught with stress and tension—for both shoppers and retailers. With so much riding on the season (some retailers experience 30% of their sales from holiday shopping alone), it’s essential that you make the most of the holiday season by helping customers easily find gifts and make purchases. Because chatbots already […]

The Importance of Chatbot Feedback in Conversational Analytics

It’s no secret that chatbot analytics is essential for improving a bot’s retention, engagement and several other metrics of success. But sometimes data can be a little opaque, or bottlenecks might go unnoticed if you’re not careful. When interpreting data still has you scratching your head about why users stop talking to your bot, there must […]

The Three Big Questions About Millennials and Chatbots

The future looks bright for millennials and chatbots. over half of millennial consumers are interested in using messaging apps to connect to businesses. And, more than a third of them prefer using messaging platforms to connect with a business over other channels. It’s clear that millennials enjoy chatbots, but what specifically do they like about them? […]

The Rise of the Chatbot Startup

The most common chatbots you’ll find online serve as customer support agents, marketing channels or entertainment applications. But as chatbots become more popular and refined, many businesses are focusing solely on chatbots to provide a core experience. What we’re seeing now is a chatbot startup shift where chatbots as businesses offer unique experiences to users in […]