Conversational Analytics and Chatbots

A few months ago, before Facebook announced the Messenger Platform, I wrote a post “App Stores to Bot Stores?” and since then things have been changing very fast in chatbot ecosystem and conversational analytics. As recently, Facebook announced more than 11,000 bots have been created on Messenger. While bots are growing, unveiling question about conversational […]

App Stores to Bot Stores?

We all know that it’s getting harder to download, update, manage apps on mobile devices. Plus, cost of user acquisition with ads for app installation has been increasing dramatically. While this questions the native app ecosystem, bots are performing their first steps in messaging platforms like Facebook, Slack, WeChat, Line and newly Skype. shoppings, travel […]