Why Voice is Essential for Customer Support

Customer service is broken. As customers, many of us dread making the cold call to a business when a problem comes up. As business owners, meeting the customer need can be difficult if not impossible. But there’s a rising technology that’s sure to fix customer support woes once and for all: customer support voice bots. […]

The 5 Biggest Things that Sets Botanalytics Apart

There are a lot of chatbot analytics tools out there—so what makes Botanalytics stand out from the competition? Always seeking to improve, we’re constantly trying to come up with new, unique features that help our customers create awesome, successful chatbots. That’s why Botanalytics is equipped with features you won’t find anywhere else. Here are the […]

The Fast & Easy Guide to Designing a Voice Assistant Personality

When developing a voice assistant, one of the most important things to remember is to give it a personality. Failure to do so can make it feel cold and robotic, which is hardly the time of presence users want to invite into their home. So before you dive into developing features and conversation flows, spend […]

Boost Your Social Media Marketing Strategy with Chatbots

When we think about business adoption of chatbots, customer service is the solution that typically comes to mind. 80% of brands plan to implement bots for customer service. However, bots can be used for so much more, from facilitating purchases to providing whole new experiences provided by startups. But in the intensely competitive world of […]

Why You Should Invest in Real Time Speech Analytics Right Now?

With a growing focus on voice applications offered via Amazon Alexa, Microsoft Cortana and Google Assistant, businesses are looking for ways to engage with consumers by voice. This shift in interface provides yet another data point for brands, businesses and bot makers to track: voice activity. In the coming year, speech analytics will become an […]

Battle of the Sexes: Applications of Chatbots and Gender Differences

Like most things, it’s no surprise that men and women use tech differently. Each has different intentions when it comes to how and why they interact with a device. Gender differences in technology use apply to chatbots too, of course. Some applications of chatbots appeal more to men than women, and each sex behaves differently […]

The GDPR Compliance Checklist for Chatbots: Are You Ready?

Users and businesses alike are still scrambling to understand and deal with the Cambridge Analytica/Facebook scandal, but the deadline for consumer data protection is quickly looming. On May 25, GDPR—or General Data Protection Regulations—will go into effect. While this is an EU law, it’s important to understand that all businesses processing users who live in […]

How to Promote a Chatbot: 4 Big Ways

As more and more businesses are jumping in on the chatbot space, the industry is becoming more competitive than ever. Discovery remains a big hurdle for new chatbots, though platforms are thankfully implementing solutions. The Facebook Messenger discover tab, for example, makes it easy for users to find the bots most relevant to their needs. […]