The Importance of Chatbot Feedback in Conversational Analytics

It’s no secret that chatbot analytics is essential for improving a bot’s retention, engagement and several other metrics of success. But sometimes data can be a little opaque, or bottlenecks might go unnoticed if you’re not careful. When interpreting data still has you scratching your head about why users stop talking to your bot, there must […]

The Three Big Questions About Millennials and Chatbots

The future looks bright for millennials and chatbots. over half of millennial consumers are interested in using messaging apps to connect to businesses. And, more than a third of them prefer using messaging platforms to connect with a business over other channels. It’s clear that millennials enjoy chatbots, but what specifically do they like about them? […]

What to Learn from the Rapid Development of AI and Machine Learning

Recently, Facebook made waves for pulling the plug on AIs that spontaneously developed their own language to negotiate. Based on the headlines this generated, you’d think we were on the brink of a bot apocalypse with machine learning. “Facebook AI Creates Its Own Language In Creepy Preview Of Our Potential Future”. “Facebook engineers panic, pull […]