Why Voice is Essential for Customer Support

Customer service is broken. As customers, many of us dread making the cold call to a business when a problem comes up. As business owners, meeting the customer need can be difficult if not impossible. But there’s a rising technology that’s sure to fix customer support woes once and for all: customer support voice bots. […]

How Sentiment Analysis Saves Your Customer Support Team Time & Effort

In today’s competitive landscape, customer service has become the key differentiator between brands. When users connect to a business online, they expect the brand to be easy to reach out to for a personalized experience. Unfortunately, this expectation can be tough to meet. With so many consumers to help and respond to when issues arise, […]