Analytics & User/Conversation Metrics
- Measure Conversation Engagement
- Find out Best Re-engagement Times
- Discover User Behaviors
- Examine Retention, Identify Your Retained, Engaged & Churned Users
Segmentation of Conversations
- Filter user conversations based on their engagement steps
- Track the details of the conversations including rich media
- View the user profiles
- Explore the bottlenecks of conversations
- Identify the point where your users are struggling
- Jump into the conversations with a human-rep.
- Solve your users' problems on your own immediately
- Increase your engagement rates with human take-over feature
Funnels & Events Analysis
- Set-up event trackings to define how frequent an event happens.
- Find out your completed funnel rates
- Set goals within your bot and user messages
- Analyze what triggers your users for a specific event type
- Send messages to your segmented users based on their engagement rates.
- Broadcast at any time or in the scheduled time.
- With the alert system, increase the engagement of bot-human interaction
- Add your multiple bots on one account
- Measure all the metrics of your bots in one place.
- Add your team members, colleagues, and clients to your bot account