Smart Report

Smart Report is how businesses learn to make best use of their bots

We target businesses which are willing to include bots in their customer care operations in order to scale better, save better and most importantly satisfy their customers better. To achieve this end, Smart Report gives a complete story about your customer care operations from top to the bottom.

Old Way

Before Botanalytics

1 Build your bot

2 Subscribe on analytics platform

3 Get basic KPIs

Impossible to know what is
wrong with your bot

New Way

After Botanalytics

1 Subscribe Smart Reports

2 Build your bot

3 Learn how to improve your bot weekly

  • Bottlenecks of your virtual agent
  • Where your human agents fail
  • Tedious tasks performed by human agents
Ready to make best use of your bots & agents?

Get in touch with us for happier customers, reduced costs and improved service.

Botanalytics SmartReports powers the world's fastest-growing brands in:

Engagement Analytics

See campaign effort of your team

  • Completed Engagements / Sales Quota
  • Conversation Breakdown
  • Abondan Rate

Sales Rep Analytics

Analyze Productivity

  • Leads talked
  • Completed Engagements / Sales Quota
  • Abandonment Rate
  • Median Engagement Duration
  • Median Conversation Length
  • Median Response Time
  • Level of Politeness

Automation Insights

Discover tedious tasks begging for automation by state-of-the-art Machine Learning algorithms

  • Intent clusters and volumes

Bot Analytics

Identity inefficient practices by using our NLP Engine

  • Completed Engagements / Sales Quota
  • Median Conversation Length
  • Abandoned Conversations
  • Last phrases before bots switching to reps

Why to use a data-driven approach
in your business?

Increase
Customer Satisfaction

Reduce
Operational Costs

Scale Customer
Care Operations Easily

World is high dimensional, it is hard to grasp what exactly is going on in your business. Smart Report is a projection of your business to a lower dimensional space where you can see and keep track of what is correlated with what and bottlenecks of your bot.

Ready to make best use of your bots & agents?

Get in touch with us for happier customers, reduced costs and improved service.